Does anyone know of a customer services telephone number for Amazon.co.uk? You know, one where you get through to a real human being and tell them that their carriers are shit and that you want a refund immediately?
UK Customer Service Phone: +44.208.636.9200 More UK numbers, from a reader: Freephone (only from within the UK): 0800 279 6620 Phone (outside the UK): +44 20 8636 9451 Fax (free from within the UK): 0800 279 6630 Fax (outside the UK): +44 20 8636 9401
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Heh it is random questions day! Does anyone know if O2 online customers get a hanset upgrade at any point? And is it possible to obtain without trying to call customer services? It took me over a week to get through last time (several calls over a week that is, not actually on hold for a week), and I have taken to just going into shops and being indignant when they try to explain that the Online bit is a different company.
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H1ppychick
We all prisoners, chickee-baby. We all locked in.
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Does anyone know why Strauss is such an arse?
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I really like the new 02 advert which says "you will only ever need to speak to one customer services agent to deal with your query" because all there customer services agents are authorised to do is tell you to "fuck off" and any of them can do that. Ask to speak to a manager and they just tell you to "fuck off" too but their training included instructions to call you "sir or madam" irrespective of your sex.
Me: (via email) Dear O2, can I have an upgrade please? I have been a customer for several years and never had one. Don’t tell me to call customer services because I cant get through.
Them: (Via email) I am sorry to inform you that as you have emailed us from an address other than the registered one on your account, to have a look at your account I would need you to supply me with the following information. However, if you have had your handset over 12 months you are eligible for an upgrade.
Please call our Upgrade team on 0870 600 7102.
This blow was softened slightly as the customer service agent writing the email was called Mary Pickles-Dalrymple. Which I’m almost sure is made up, as I expect the life of an O2 customer service agent is a dull one, and entertainment must be taken as and when.
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